Privacy Policy

Scope and Controller

Ffbet is the data controller for Personal Data processed in connection with the Services. This Privacy Policy governs the collection, use, disclosure and protection of Personal Data of individuals who access or use the Services.

Categories of Personal Data We Collect

  • Identity data: full name, date of birth, government-issued identification numbers and any other identifiers provided during registration or verification.
  • Contact data: residential address, email address, telephone numbers.
  • Financial data: payment card details, banking information, source of funds, and transactional history.
  • Technical data: Internet Protocol (IP) address, device identifiers, browser type and version, operating system, network information.
  • Usage data: logs of website activity, bets placed, wager amounts, winnings, bonuses redeemed, login times, and interactions with support.
  • Communications data: correspondence with customer support and other messages submitted through the Services.
  • Marketing data: preferences for receiving marketing communications, consent status, and objections to marketing.

How We Collect Personal Data

We collect Personal Data directly from you through registration, profile updates and communications. We automatically collect data through your use of the Services, including cookies and server logs. We may obtain data from identity verification providers, payment processors and fraud prevention services. We do not rely on third-party data in a manner that would contravene confidentiality unless required by law or with your consent.

Purposes and Legal Bases for Processing

We process Personal Data for the following purposes and on the corresponding legal bases:

  • To establish and administer your account and provide the Services (Contractual Necessity).
  • To verify identity and comply with anti-money laundering and know-your-customer obligations (Legal Obligation; regulatory compliance).
  • To prevent fraud and ensure the security of the Services (Legitimate Interests).
  • To personalise your experience and respond to requests for information and support (Legitimate Interests).
  • To communicate about the Services, updates, and offers (Consent where required; otherwise Legitimate Interests).
  • To support responsible gambling, including self-exclusion and monitoring for problem gambling (Legitimate Interests; Regulatory Obligation).

We may also perform profiling to assess risk and tailor the Services, but no automated decision with legal or similarly significant effects is made about you based solely on profiling for marketing purposes.

Data Retention

We retain Personal Data only as long as necessary to fulfil the purposes described in this Policy and to comply with applicable law. Transactional data is retained for at least five (5) years from the date of the last transaction. Identity verification data is retained for the period required by AML/KYC regulations, after which it is securely deleted or anonymised. Where data is no longer required, it is securely deleted or anonymised.

Disclosure of Personal Data

We may disclose Personal Data to the following categories of recipients:

  • Service providers performing services on our behalf (payments, IT, hosting, customer support, fraud prevention).
  • Affiliates or group companies as necessary to deliver the Services.
  • Regulators, law enforcement, or other public authorities as required by law or regulation.
  • Other parties with your consent or at your direction.

International Transfers

Where we transfer Personal Data to recipients situated outside your jurisdiction, we implement appropriate safeguards in accordance with applicable data protection laws, including the use of standard contractual clauses or other legally recognised transfer mechanisms where required.

Security

We implement appropriate technical and organizational measures to protect Personal Data, including encryption of data in transit (TLS) and, where feasible, encryption at rest, access controls, and regular security reviews. Access to Personal Data is restricted to employees and contractors with a legitimate need to process such data.

Your Rights

You have rights under applicable data protection laws, including:

  • Access to your Personal Data and information about how we process it.
  • Rectification of inaccurate or incomplete data.
  • Erasure of Personal Data, subject to legal obligations.
  • Restriction of processing in specified circumstances.
  • Data portability to receive your Personal Data in a structured, commonly used format and transmit it to another controller where feasible.
  • Objection to processing based on legitimate interests or for direct marketing, where applicable.
  • Withdrawal of consent where processing is based on consent, without affecting prior lawfulness of processing.
  • Right to lodge a complaint with a supervisory authority if you believe we have violated applicable laws.

Cookies

We use cookies and similar technologies to operate the Services, analyse usage, and tailor content. Essential cookies are necessary for authentication and service functioning. Other cookies support analytics, performance and targeted content. You may adjust cookie settings in your browser; disabling non-essential cookies may limit some features or tools.

Marketing Communications

You may opt out of marketing communications at any time. Marketing communications are sent based on your consent or our legitimate interests where permitted. We will not rely on automated decision-making for marketing purposes. To withdraw consent or opt-out, use the unsubscribe option or contact us.

Minor Protection

Our Services are intended for users aged 18 years and older. We implement age verification and other controls to prevent access by minors and will suspend or terminate accounts involving underage users in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the date of revision. Material changes may be communicated by additional notice where required by law.

Contact Us

If you have questions or requests regarding your Personal Data, please contact our data protection team at [email protected] or by mail at the address published in our official communications.