Self-exclusion Policy

Scope and Purpose

Ffbet provides self-exclusion and time-out mechanisms to assist players in managing gambling risk. This policy governs the availability, application, duration, and consequences of such protections, and outlines the responsibilities of the player and the Company.

Definitions

  • Time-out — a temporary restriction from all Ffbet products for a defined period, during which no bets may be placed and no funds may be deposited or withdrawn.
  • Self-exclusion — a longer or indefinite restriction from access to Ffbet services for a specified period, effective from activation and lasting until the period expires or is renewed.
  • Cooling-off period — a mandatory interim period following a self-exclusion request during which the account remains disabled and no activity is possible.

Time-Out

Time-out provides a short break from play. The user selects a period from those displayed in the Account Profile. During Time-out all gambling activity, deposits and withdrawals are blocked. Time-out can be revoked only after a minimum of 24 hours from the initial request; the revocation will take effect once processed and the account will be accessible again thereafter. Upon expiry, Time-out ends automatically and normal access resumes without further action.

Self-Exclusion

Self-exclusion offers a longer break. The user chooses an exclusion period in the Account Profile. To initiate self-exclusion the user must submit a formal request by written or electronic notice. Upon receipt, a 24-hour cooling-off period applies and the account is disabled. After the cooling-off period, the available self-exclusion periods will be communicated; the user must confirm the selected period by replying by electronic notice or email. If no confirmation is received within a further 24 hours, the account will be reopened and the exclusion will not take effect. Once self-exclusion is active, deposits, withdrawals and access to gambling products are blocked for the duration of the chosen period. At expiration, the account may automatically be reactivated unless renewed. There can be no variations of the pre-selected exclusion periods during the process.

Financial protections and limits

Users may set financial limits at any time in the My Account area. If a user exceeds a pre-set limit, further actions related to that limit are blocked. Exclusion and limit revisions require written or electronic notice; the Company will review such requests in its discretion, but may deny. The Company undertakes reasonable steps to ensure compliance with exclusion provisions and to avoid sending promotional material to excluded users. The Company is not responsible for continued activity where the user operates additional accounts or alters registration data, and users should seek professional help if gambling persists during exclusion.

Data, privacy and communications

Self-exclusion data is handled in accordance with the Ffbet privacy policy and applicable data protection laws. The Company will retain records of exclusions and related communications for the period required by law and regulatory obligations. Communications regarding exclusions will be sent to the registered contact methods in the user account, and the user may update contact details in the account to ensure proper notification.

Support and responsible gaming

During and after exclusion, users are encouraged to seek appropriate professional support if gambling issues arise. The Company provides information about recognized gambling support services and local resources. In addition to self-exclusion, users may set spending or time limits and request additional safeguards in the account management area.

Age and compliance

Registration and use of Ffbet services are restricted to individuals who meet the minimum age requirements under applicable law. Underage participation is strictly prohibited.

Implementation and contact

To initiate a Time-out or Self-exclusion, follow the steps in the Account Profile or submit a written or electronic notice to the Company. The Company will acknowledge receipt by email and apply the requested protection in accordance with the timelines above. For direct assistance, contact the Customer Support team through the official in-account communication channel or the designated contact method in your account.